How can we help?
Find quick answers about reservations, policies and services, or talk to our team.
Reservations & check-in
What are the check-in and check-out times?
Check-in starts at 3pm and check-out is until 12pm. Early check-in and late check-out are subject to availability.
What is the cancellation policy?
Each rate has its own specific free-cancellation period, and this information is shown at the time of booking.
What payment methods are accepted?
Credit and debit cards, Pix and bank slip.
Can I modify my reservation after confirmation?
Yes. Date and room-category changes are subject to availability; contact us by WhatsApp or e-mail.
Policies
Does the hotel welcome children?
Yes, children are very welcome. Enjoy special family moments with all the comfort and tranquility Sais offers.
Does the hotel accept pets?
Small pets are accepted with advance notice in the reservation; ask about conditions.
Is parking available?
Yes, on-site parking is available. Ask about rates and availability.
Is the hotel accessible for guests with reduced mobility?
Yes — ramps, elevators and accessible facilities.
Services & hours
What are the restaurant and service opening hours?
For the latest restaurant and service hours, contact our Concierge via WhatsApp.
Is breakfast included in the room rate?
Yes, breakfast at Flor de Sal is included in every room category.
Is the spa for hotel guests only?
No. The L'Occitane Spa also welcomes outside visitors with advance booking.
Location & access
What is the hotel address?
Av. Dr. Antônio Gouveia, 81 — Pajuçara, Maceió/AL, just steps from the beach.
How do I get there from Zumbi dos Palmares Airport?
About 30 minutes by car; transfer service available with advance booking.
Is public transport available nearby?
Yes. Bus routes run along the Pajuçara waterfront within walking distance.